Job Description

Service Manager

Rochester, NY

JK Executive Strategies is excited to partner with New York State’s largest owner and operator of manufactured housing communities, commercial properties, and self-storage units in the search for a highly skilled Service Manager to support its expanding operations. With a portfolio that includes over 100 communities, extensive commercial and retail space, and thousands of storage units, our client is dedicated to providing safe, well-maintained, and resident-ready environments across all properties.

This is an excellent opportunity for a hands-on leader who thrives in a fast-paced setting and excels at developing teams, optimizing workflows, and ensuring top-tier service delivery. The Service Manager will play a pivotal role in overseeing maintenance operations across multiple communities, driving quality, safety, and efficiency while contributing to an exceptional resident experience.

Responsibilities

• Supervise and coordinate the service team to deliver high-quality service and efficient operations.
• Train and guide staff to ensure tasks are completed accurately, safely, and on schedule.
• Monitor daily operations, track team performance, and provide coaching and feedback to maintain efficiency and service quality.
• Oversee preventive maintenance programs, repairs, and service requests across communities.
• Ensure all properties meet safety standards and comply with regulations.
• Respond promptly and professionally to escalated maintenance or service issues.
• Support property upgrades and capital improvement projects as directed by leadership.
• Collaborate with on-site staff to maintain consistent service delivery and uphold community standards.
• Assist with resident-focused initiatives to improve satisfaction and retention.
• Maintain accurate records of service requests, work orders, and completed projects.
• Ensure that people development results in individuals and teams who can operate independently, consistently earning trust through excellence and reliability
• Develop, mentor, and inspire high-performing teams by fostering a culture of collaboration, accountability, and continuous growth, enabling individuals to reach their full potential while driving exceptional organizational results.

Requirements

• High school diploma or equivalent required, Bachelor’s degree in Facilities Management, Construction, Property Management, or related field preferred.
• 3+ years of experience supervising maintenance or service teams in residential or commercial properties.
• Knowledge of building systems, preventive maintenance, and safety regulations.
• Strong leadership, communication, and organizational skills.
• Ability to handle escalated resident concerns professionally and resolve operational challenges efficiently.
• Proficiency in work order software and basic computer applications.

Salary Range

• $90-100k

JK Executive Strategies is an Equal Opportunity Employer. It is the policy of JK Executive Strategies to provide equal opportunity in employment and conditions of employment to all individuals regardless of age, race, color, religious beliefs, national origin, sexual orientation, gender identity, sex, veteran or military status, disability, pregnancy-related condition, predisposing genetic characteristics, genetic information, marital status, familial status, prior arrest, domestic violence victim status, non-job related convictions, participation in lawful activities outside of our workplace, or any other status protected by law.

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