L1 Customer Support Agent Job at Goflow, North Bergen, NJ

UEtaelJ5UmI4NlR5Y1NWOG42eStCd1JyaFE9PQ==
  • Goflow
  • North Bergen, NJ

Job Description

Join a team that powers some of the fastest-growing e-commerce sellers across 200+ channels.
Goflow | Ridgefield Park, NJ (HQ)
In-house preferred, hybrid/remote options available
About Goflow
Goflow is a cloud-based platform that helps e-commerce sellers scale across Amazon, Walmart, Shopify, eBay, and 200+ other channels. From one dashboard, sellers manage orders, shipping, inventory, listings, purchasing, and analytics — powering growth without the chaos.
Our headquarters is in Ridgefield Park, NJ, where we prefer in-house collaboration. Hybrid and remote arrangements are also available.
The Role
As an L1 Customer Support Agent, you’ll be the first point of contact for sellers who rely on Goflow every day. You’ll troubleshoot issues, guide customers through workflows, and make sure their operations run smoothly.
Key responsibilities:
  • Support customers with order, inventory, and shipping workflows
  • Troubleshoot syncing, stock, and fulfillment issues
  • Assist with carrier integrations (FedEx, UPS, USPS, DHL, 3PLs)
  • Provide product guidance and best practices
  • Log issues and escalate when needed
What We’re Looking For
  • 2+ years in technical support, customer service, or e-commerce ops
  • Familiarity with OMS, IMS, and shipping workflows
  • Knowledge of marketplaces (Amazon, Walmart, Shopify, eBay)
  • Excellent written communication (chat/email support)
  • Strong troubleshooting and problem-solving skills
  • Coachable, curious, and eager to learn
  • Intercom experience (FinAI, automations) a plus
Why Join Us
  • Competitive salary + performance incentives
  • Benefits + 401(k) with company contributions
  • Additional perks and benefits
  • A culture built on learning, collaboration, and customer success
If this role excites you, we’d love to hear from you. Apply today.

Job Tags

Remote work,

Similar Jobs

Gold Leaf Group

CDL B Truck Driver Job at Gold Leaf Group

$65,000-$75,000+ Gold Leaf Group is hiring a CDL B Blower Truck Driver to operate modern blower truck equipment on high-quality landscpae and site work projects throughout the DMV. This is a local, full-time roleno long hauls, no overnightsideal for drivers who... 

Guthrie

Patient Care Partner - Float Pool - Part Time Job at Guthrie

Position Summary: Employee works with other members of the patient care team to deliver care to specific patient populations. The...  ..., License, & Cert: High School Grad or Equivalent Experience: No experience required Essential Functions: Participates... 

DZ Corporation

Process Improvement Specialist/Concrete Industry Job at DZ Corporation

Reports To: Operations Manager Position Summary: The Process Improvement Specialist is responsible for optimizing production processes within the precast concrete facility. This role focuses on identifying inefficiencies, implementing process enhancements, and supporting...

Resolian

Senior Scientist LCMS Job at Resolian

Responsibilities Prepare reagents, standards, and control samples Analyze samples using various techniques specific to department Independently design and develop methods Perform method validation or qualification Operate analytical equipment Technical...

TelForce Group LLP

Aerial Lineman Job at TelForce Group LLP

TelForce Group is Seeking Aerial Lineman & Foreman Must Join the Union THESE ARE FULL TIME, DIRECT HIRE POSITIONS Building New Fiber Experience is Required Work is in NY- PA CDL is Required 2-4 Years Lineman starts at $38.87.00 (with CDL) 5+ Years Foreman...