L1 Customer Support Agent Job at Goflow, North Bergen, NJ

UEtaelJ5UmI4NlR5Y1NWOG42eStCd1JyaFE9PQ==
  • Goflow
  • North Bergen, NJ

Job Description

Join a team that powers some of the fastest-growing e-commerce sellers across 200+ channels.
Goflow | Ridgefield Park, NJ (HQ)
In-house preferred, hybrid/remote options available
About Goflow
Goflow is a cloud-based platform that helps e-commerce sellers scale across Amazon, Walmart, Shopify, eBay, and 200+ other channels. From one dashboard, sellers manage orders, shipping, inventory, listings, purchasing, and analytics — powering growth without the chaos.
Our headquarters is in Ridgefield Park, NJ, where we prefer in-house collaboration. Hybrid and remote arrangements are also available.
The Role
As an L1 Customer Support Agent, you’ll be the first point of contact for sellers who rely on Goflow every day. You’ll troubleshoot issues, guide customers through workflows, and make sure their operations run smoothly.
Key responsibilities:
  • Support customers with order, inventory, and shipping workflows
  • Troubleshoot syncing, stock, and fulfillment issues
  • Assist with carrier integrations (FedEx, UPS, USPS, DHL, 3PLs)
  • Provide product guidance and best practices
  • Log issues and escalate when needed
What We’re Looking For
  • 2+ years in technical support, customer service, or e-commerce ops
  • Familiarity with OMS, IMS, and shipping workflows
  • Knowledge of marketplaces (Amazon, Walmart, Shopify, eBay)
  • Excellent written communication (chat/email support)
  • Strong troubleshooting and problem-solving skills
  • Coachable, curious, and eager to learn
  • Intercom experience (FinAI, automations) a plus
Why Join Us
  • Competitive salary + performance incentives
  • Benefits + 401(k) with company contributions
  • Additional perks and benefits
  • A culture built on learning, collaboration, and customer success
If this role excites you, we’d love to hear from you. Apply today.

Job Tags

Remote work,

Similar Jobs

International Leadership of Texas

High School Instructional Aide Job at International Leadership of Texas

This is for the 2025-2026 School Year Primary Purpose: Provide instructional assistance to students under the direct supervision of a certified teacher. Assist in preparing, conducting, and managing of classroom activities. Qualifications: Education/Certification...

RHP Properties

Regional Manager Job at RHP Properties

 ...everyone together. We are presently seeking an individual who will manage the administration of a portfolio of manufactured home...  ...occupancy, revenue generation, and cost control. As a successful Regional Manager, you will: Ensure the Community Manager is... 

Brienza's Academic Advantage

Teacher Job at Brienza's Academic Advantage

 ...Teachers needed for a Jewish Co Ed. ElementarySchoolin Staten Island. 6th and 7thgrade Math/STEAM 2x a week Tuesdays and Thursdays...  ...of Education for past 13 months Prior classroom teaching required Must be fingerprinted by the Department of Education... 

Poarch Band of Creek Indians

Child Care Worker Job at Poarch Band of Creek Indians

Job Announcement: HR2025:136 Position Title: Child Care Worker Advertising: Publicly Department: Fred L. McGhee Early Learning Center...  .... Must have six (6) months of full time employment experience working with young children. Must possess certification of... 

cCARE - California Cancer Associates for Research & Excellen...

Medical Oncologist Job at cCARE - California Cancer Associates for Research & Excellen...

 ...The Medical Oncologist/Hematologist will be responsible for managing the care and treatment of cancer patients. The Medical Oncologist/Hematologist will work closely with center team members to implement treatment plans and monitor progress. Major Responsibilities:...