Who Are We? Are you ready to start a career leading a talented team to success, with opportunities for outstanding performance and personal growth? Do you want to work for a fun, professional and forward thinking company that values exceptional customer service and high employee satisfaction? Look no further—McDonald Auto Group is the place for you! We are a second-generation, family-owned business that has been a part of the Mid-Michigan community for over 100 years, with deep ties to Saginaw and the Saginaw Valley. We currently operate 9 franchised dealer brands across 5 locations, employing over 200 dedicated team members. At McDonald Auto Group, we strive to create a dynamic work environment where our employees enjoy coming to work and find fulfillment in their roles. We believe that our greatest asset is our people, and only the best team members can deliver the exceptional customer service we're known for. Welcome to our brand-new Kelley Blue Book Buying Center in Mid-Michigan! Unlike a traditional car dealership, we specialize in providing a trusted, transparent vehicle buying and selling experience, leveraging the renowned Kelley Blue Book brand. Our innovative approach focuses on customer satisfaction, fair valuations, and a collaborative work environment. Join our dynamic team and help shape the future of automotive sales in a diverse, fast-paced setting! Job Description We are seeking a motivated and customer-focused Kelley Blue Book Buying Center Sales Assistant to join our Mid-Michigan team. This role is perfect for an energetic individual who thrives on building relationships, working with cutting-edge technology, and collaborating across departments. As a Sales Assistant, you’ll manage leads, engage with customers via phone and in-person, and facilitate vehicle sales, all while delivering exceptional service in our unique, non-traditional buying center environment. Responsibilities * Lead Management: Utilize computer-based systems to track, manage, and follow up on customer leads generated through online inquiries, referrals, and marketing campaigns. * Customer Engagement: Make outbound phone calls to connect with potential buyers and sellers, answering questions, scheduling appointments, and building trust. * In-Person Consultations: Meet customers at our Mid-Michigan Buying Center to guide them through the vehicle buying or selling process, including vehicle appraisals using Kelley Blue Book tools and industry data. * Sales Transactions: Negotiate and close vehicle deals, ensuring a smooth, transparent process that aligns with our commitment to fairness and customer satisfaction. * Cross-Department Collaboration: Work closely with appraisal, marketing, and customer service teams to streamline operations and enhance the customer experience. * Data Entry & Reporting: Maintain accurate records of customer interactions, sales progress, and inventory details in our CRM system. * Market Awareness: Stay informed about local market trends, vehicle valuations, and customer preferences to provide informed recommendations. Qualifications * Customer Service Excellence: Strong interpersonal skills with a friendly, professional demeanor to build rapport with diverse customers. * Communication: Excellent verbal and written communication skills for phone calls, emails, and in-person interactions. * Tech-Savvy: Comfortable using computers, CRM software, and online tools for lead management and vehicle valuations (experience with Kelley Blue Book tools is a plus). * Sales Acumen: Ability to negotiate and close deals while maintaining a customer-first approach. * Team Player: Eager to collaborate across departments in a dynamic, non-traditional automotive environment. * Adaptability: Thrives in a fast-paced setting with the ability to handle multiple tasks and diverse responsibilities. * Education/Experience: High school diploma or equivalent required; 1-2 years of experience in sales, customer service, or automotive-related roles preferred but not mandatory. * Local Knowledge: Familiarity with the Mid-Michigan area and its automotive market is a plus. If this sounds like an opportunity for you, apply now! Job Type: Full-time Pay: From $40,000.00 per year Why join us? * Be part of a pioneering Kelley Blue Book Buying Center, redefining the car-buying experience in Mid-Michigan. * Work in a diverse, inclusive environment with opportunities to collaborate across departments. * Competitive salary, performance-based incentives, and opportunities for growth. * Comprehensive training on Kelley Blue Book valuation tools and our unique sales process. * A supportive, team-oriented culture that values innovation and customer satisfaction. Benefits:
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