Information Technology Service Desk Job at Akkodis, Erie, PA

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  • Akkodis
  • Erie, PA

Job Description

Hi,

Akkodis is seeking an IT Service Desk Analyst for our Contract position with a client. It is for Erie, PA location.

Position : IT Service Desk Analyst

Location : Erie, PA 16530 (Onsite)

Duration : 12+ Months

Pay Range: $17/hr - $18/hour without benefits (Pay rate varies based on experience)

Job Description:

In this role, you will deliver exceptional customer service while providing technical support for hardware, OEM software, and proprietary applications.

We’re looking for tech-savvy professionals who enjoy helping others, communicate clearly over the phone, and can learn new systems quickly. Prior help desk or call center experience is a plus, but candidates with strong customer service backgrounds and a passion for technology are highly encouraged to apply.

Key Responsibilities:

  • Provide phone-based technical support to internal users
  • Troubleshoot hardware, standard software, and internal client systems
  • Deliver high-quality customer service in a structured environment
  • Document issues, resolutions, and follow standard processes

Qualifications:

  • Associate’s or Bachelor’s degree preferred (Business, MIS, CIS), or equivalent experience
  • Minimum 2 years of customer service experience
  • Excellent verbal and written communication skills
  • Strong technical aptitude and ability to learn new tools quickly

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees with the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave, or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit .

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance

Job Tags

Hourly pay, Contract work, Temporary work, Local area,

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