Job Description

Hospice Operations Director

Compensation: 110K-135K + Bonus

Primary Location: Conroe, TX

Secondary / Future Location: Pasadena, TX (candidate may sit here)

Schedule: Monday–Friday

Reports To: Vice President

Position Overview

We are seeking an experienced Hospice Operations Director to lead our Conroe hospice branch—currently our largest and fastest-growing location —with oversight of a new nearby branch opening within the next six months .

This is a highly visible leadership role focused on operational excellence, staff engagement, and sustainable growth . The ideal candidate is a strong people leader with hands-on hospice operations experience who can rebuild trust, stabilize culture, and effectively partner with sales while maintaining clinical and operational integrity.

Branch Context

• Largest and fastest-growing branch in the organization
• Current patient census: ~95
• Rapid growth trajectory requiring strong operational discipline
• Will oversee launch and leadership of a secondary nearby branch

Team & Reporting Structure

The Hospice Operations Director leads branch-level operations (6-10 employees) and works closely with clinical leadership.

Key Priorities for This Role

1. People Leadership & Culture Rebuild (Top Priority)

• Rebuild trust and morale following prior leadership challenges
• Improve retention through consistent leadership, communication, and accountability
• Lead with credibility, emotional intelligence, and transparency
• Recognize and communicate team wins and progress

2. Sales Partnership & Growth Support

• Collaborate effectively with sales leadership
• Demonstrate experience navigating the natural tension between operations and sales
• Support census growth while maintaining operational and clinical standards

3. Hospice Operations & Growth Experience

• Proven experience managing hospice census growth
• Strong day-to-day operational execution
• Ability to scale processes, staffing, and workflows during periods of growth

Core Responsibilities

• Oversee day-to-day hospice branch operations
• Lead, coach, and retain a high-performing interdisciplinary team
• Partner with Clinical Team Manager to ensure quality care delivery
• Drive operational discipline, consistency, and accountability
• Support branch growth initiatives and expansion efforts
• Maintain compliance with hospice regulations and company policies
• Serve as a culture carrier for the organization

On-Call Expectations

Administrative On-Call Rotation

• Approximately 1 week every 1.5–2 months
• Covers nights Monday–Sunday
• Taken from home
• Purpose: respond to administrative questions from field nurses
• Typical volume: ~2–3 calls per week (varies)

Qualifications

• Proven hospice leadership experience required
• Demonstrated success leading operational teams through growth
• Strong people leadership and relationship-building skills
• Experience partnering closely with sales teams
• Ability to balance operational execution with culture and engagement

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