Job Description

Job Title: Holiday Customer Experience Specialist- Seasonal

Location: Eden Prairie, MN (100% in-office)

Pay Rate: $20/hour

Start Date: Monday, November 10th

End Date: Mid-January

About the Role:

The holidays are right around the corner! Are you looking for some extra cash while spreading cheer? We're seeking a Holiday Customer Experience Specialist to join our seasonal support team! In this temporary role, you'll be the voice of our brand, assisting customers with inquiries related to holiday products such as Christmas lights, artificial trees, and seasonal decorations.

Key Responsibilities:

• Manage a high volume of incoming calls and customer inquiries.
• Follow a provided script to identify and assess customer needs.
• Deliver excellent service by adhering to communication procedures, guidelines, and policies.
• Handle customer complaints professionally and efficiently.

Requirements:

• Excellent phone etiquette and communication skills.
• Strong grammar, typing accuracy, and attention to spelling.
• A customer-first mindset with adaptability to various customer personalities.
• Ability to multitask, prioritize, and manage time effectively.
• Previous call center experience is preferred.

Schedule:

Standard Hours:

Monday - Friday: 8:30 AM - 5:00 PM

Required Additional Days (Non-negotiable):

Eligible for overtime pay when working over 40 hours/week

• Friday, November 28th (Black Friday)
• Saturday, November 29th
• Saturday, December 6th

Holidays Off:

• Thanksgiving Day - Thursday, November 27th
• Christmas Eve - Wednesday, December 24th
• Christmas Day - Thursday, December 25th
• New Year's Eve - Wednesday, December 31st
• New Year's Day - Thursday, January 1st

Why Join Us?

This is a great opportunity to gain seasonal experience in a fast-paced, customer-focused environment. If you thrive on helping others and enjoy the festive spirit, we'd love to meet you!

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Job Tags

Extra income, Temporary work, Seasonal work, Work at office, Local area, Monday to Friday,

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