Job Description

Who We Are:

For over 45 years, Leeann Chin has been a beloved tradition in Minnesota, bringing our signature Asian cuisine to communities across the state! We are an established brand built on quality and service, and we are seeking an organized, professional, and empathetic administrative specialist to join our Corporate Operations team in the Twin Cities: the dedicated Guest Care Coordinator & Administrative Assistant.

This is a vital, multi-faceted role that focuses heavily on maintaining high-quality customer service recovery and providing dedicated high-level administrative support to our Executive Vice President of Operations, Vice President of Operations, and Regional Directors. You will be the central administrative hub, ensuring the smooth daily function of our executive team. Additionally, you will apply your organizational skills to coordinate and track essential community engagement and local store marketing initiatives, serving as the link between our corporate office and our valued store teams.

What You Will Do:

I. Guest Care and Office Administration (Primary Focus)

• Guest Care Coordination: Process guest feedback packets and send out appropriate compensation (e.g., entrée-app cards) to ensure high-quality customer recovery .
• Phone & Communications: Efficiently answer and screen incoming calls , manage guest care call follow-through, and assess/route voice messages promptly.
• Executive Support: Provide dedicated administrative assistance to the Executive Vice President of Operations (EVP), Vice President of Operations (VP), and Regional Directors (RDs).
• Mail & Shipping: Handle daily incoming/outgoing mail, manage postage meter supplies, and process weekly/as-needed FedEx shipments and reconcile corresponding invoices.
• Office & Supplies Management: Order and manage all general office, copier, mailing, and kitchen supplies (snacks, plates, etc.).
• Facilities Coordination: Liaise with vendors for office maintenance needs, including lighting, carpet cleaning, and scheduling conference room use. Coordinate weekly office lunch orders.
• Store Support Materials: Handle printing, laminating, and distribution of materials required by the stores.
• Executive Support: Assist with the preparation of weekly notes and materials for operations meetings.
• Expense Reporting: Prepare and submit expense reports.
• Recognition Programs: Manage the monthly distribution of General Manager birthday cards and distribution of gift cards for the 5-year employee anniversary program.
• Special Projects: Coordinate and assist with other operational projects as needed.

II. Marketing, Community, and Catering Support (Secondary Focus)

• Community Outreach & Donations: Manage and streamline the company's community engagement programs, including the "Dine to Donate" process and the distribution and tracking of all gift card and product donations.
• Local Store Marketing (LSM) Initiatives: Act as a liaison to support local store teams in planning, executing, and tracking LSM activities to drive store traffic and sales.
• Catering Promotion Assistance: Support the development, distribution, and promotion of catering-focused marketing materials and campaigns.

What We’re Looking For:

• A proactive, problem-solving mindset with a positive, professional demeanor.
• Proven experience in an administrative support role, ideally supporting executive-level staff.
• Demonstrated ability to manage multiple projects with a strong focus on local marketing, community outreach, and/or event coordination.
• Exceptional organizational skills and attention to detail, particularly in tracking donations and gift cards.
• Strong communication skills (written and verbal) for professional correspondence and guest care calls.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and ability to quickly learn new software platforms.
• Ability to work independently, prioritize tasks effectively, and exercise discretion when handling confidential information.

What We Require:

• High school diploma or GED required
• 2+ years of administrative support or operations support experience
• Ability to sit, stand, bend, and lift up to 20 lbs (materials, boxes, supplies)
• Must possess a valid driver’s license and have access to a reliable, insured personal vehicle. This role includes routine travel within the local trade area to conduct store marketing visits, vendor outreach, and community engagement activities.
• Must be able to work on-site Monday–Friday
• Strong attendance and reliability required

What The Working Conditions Are:

• On-site office environment with frequent interaction with Operations leaders
• Fast-paced setting with shifting priorities and deadlines
• Regular use of computer, phone, printer, and office equipment
• Occasional light lifting (boxes, marketing materials, supply orders)
• Occasional local travel to pick up supplies or deliver materials (if needed)
• Role requires professionalism, confidentiality, and strong interpersonal communication

What We Offer:

• Medical, Dental & Vision Insurance
• Voluntary Life Insurance
• Short-Term & Long-Term Disability
• 401(k)
• Paid Time Off

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