Job Description

General Manager

BIBA Social Club

320 Belvedere Rd. West Palm Beach, Fl 33480

About Us

Eighty-five years into its story, BIBA is being reimagined as a private members club and boutique hotel. Located in the historic El Cid neighborhood and surrounded by lush, thoughtful, tropical environments, BIBA is a place where our members can savor a life well lived.

Hospitality drives everything we do—warm, genuine, intentional service that makes every guest feel seen and cared for. Our members are guests in every sense of the word, and the experience we create for them is the heart of the property.

As we prepare to open our doors, we’re looking for someone who wants to help shape BIBA’s identity from the ground up.

What We’re Building

This is a pre-opening environment . We’re bringing an established brand to life—not just from a concept deck, but from the page to the brick-and-mortar reality. The property will be a living ecosystem of private member spaces, hotel rooms, and a complex system of food & beverage venues operating from dawn through the night.

Every detail—service, flow, staffing, communication, programming, guest experience—will be built, tested, refined, and shaped as we move toward opening.

What This Role Is Really About

We’re looking for a true operator—someone who understands how to build and run a hospitality environment where warmth, presence, and business discipline work in harmony.

Someone who can lead with grace in every interaction while keeping a sharp eye on labor, costs, flow, and the overall rhythm of the property.

Someone who thrives in pre-opening, knows how to organize moving parts, and can bring calm and clarity to a constantly evolving landscape.

What You’ll Be Doing

Building the Operation

• Create the structure, standards, and daily rhythm for each department.
• Develop SOPs that reflect BIBA’s personality—natural, intuitive, and aligned with our ethos.
• Build and execute a full pre-opening plan that covers hiring, training, onboarding, service modeling, and guest journey mapping.

Building the Team

• Recruit and interview team members who bring warmth, professionalism, and genuine hospitality.
• Train, coach, and develop the team so they feel empowered, supported, and confident.
• Lead managers and staff with a steady, present, and approachable style.

Running the Property

• Be visible on the floor, in the venues, and with members—hands-on, attentive, and aware.
• Set the tone daily to ensure the property feels cared for, intentional, and welcoming.
• Manage the flow of diverse F&B operations from early morning service into late-night activations.
• Guide events, programming, and daily activity with both operational discipline and hospitality warmth.
• Build meaningful relationships with members, guests, vendors, and the local community.

Working With Ownership

• Collaborate closely with ownership to align the buildout, staffing, timelines, and operational vision.
• Serve as the connective thread between the brand vision and the physical guest experience.
• Provide clear communication, honest insight, and thoughtful recommendations throughout the pre-opening and beyond.

Who Thrives Here

• Someone who leads every interaction with hospitality and always says “guest,” never “customer.”
• Someone calm, composed, and confident in their decision-making.
• A builder who enjoys pre-opening environments and creating systems from scratch.
• Someone who knows the business side—labor, revenue, cost management—without ever compromising guest experience.
• A leader who can motivate, guide, and develop a team that feels proud to be part of something special.
• A person who values warmth, humility, and professionalism.

Experience That Helps

• At least 5 years of leadership experience in luxury or upscale hospitality, with strong food & beverage knowledge.
• Experience running or supporting operations with multiple service periods and varied concepts.
• Previous involvement in pre-openings is a strong advantage.
• Confidence in guest-facing situations and a natural communication style.
• Flexibility to work according to the needs of the property, including evenings, weekends, and holidays.

What We Offer

• Competitive compensation based on experience
• Bonus program
• Paid vacation
• Health benefits

Applicants must have legal authorization to work in the United States. BIBA Social is an Equal Opportunity Employer.M/F/D/V

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