Customer Support Advisor (chat, email) Job at 24, Jersey City, NJ

UEtaelRTZGE4NlgyY3k1eWtLMnhCd1ZwaUE9PQ==
  • 24
  • Jersey City, NJ

Job Description

Job Title: Customer Support Advisor – Written Channels

Pay: $25/hour

Location: Jersey City, NJ

Start: Mid-October

End: Mid-January

Schedule: Hybrid, rotating shifts — must be available for all shifts

  • 9:30am–6:30pm (in-office)
  • 1:00pm–10:00pm (remote)
  • Weekend availability required (weekends are work-from-home)
  • Schedules will flex weekly. Client will assign shifts — no accommodations can be made.

Responsibilities

  • Deliver an elevated customer experience through email, chat, text, and social media channels
  • Respond to inquiries quickly and professionally with strong written communication skills
  • Convert client inquiries into sales while meeting/exceeding KPIs
  • Provide tailored product knowledge and styling advice
  • Resolve customer issues efficiently (orders, returns, product info)
  • Accurately log all interactions in CRM and support operational efficiency

Qualifications

  • Exceptional written communication skills with attention to tone, grammar, and detail
  • 2+ years in retail, customer service, sales, or hospitality
  • Proven ability to meet or exceed sales targets through digital channels
  • Experience with CRM systems, Salesforce, or similar tools
  • Organized, detail-oriented, and able to multitask in a fast-paced environment
  • Flexible schedule including evenings, weekends, and holidays

Job Tags

Work at office, Remote work, All shifts, Flexible hours, Shift work, Rotating shift, Afternoon shift,

Similar Jobs

DZ Corporation

Process Improvement Specialist/Concrete Industry Job at DZ Corporation

Reports To: Operations Manager Position Summary: The Process Improvement Specialist is responsible for optimizing production processes within the precast concrete facility. This role focuses on identifying inefficiencies, implementing process enhancements, and supporting...

Optum

Primary Care Physician - Family Medicine or Internal Medicine - Cottonwood Job at Optum

 ...Optum AZ is seeking a Primary Care Physician Family Medicine or Internal Medicine to join our team in Cottonwood, AZ. Optum is a clinician-led care organization that is changing the way clinicians work and live. As a member of the Optum Care Delivery team, youll be... 

Vista Applied Solutions Group Inc

Design Consultant Job at Vista Applied Solutions Group Inc

 ...independence, and uncapped earning potential. Youll meet clients in their homes, design personalized storage solutions using 3D design software,...  ...close rates ~ No showroom hours or fixed schedule work mainly from home or at client appointments ~ Consistent,... 

Baylor College of Medicine

Intern/Aide- Part-time Job at Baylor College of Medicine

 ...Summary The Department of Medicine is seeking an Intern/Aide. Job Purpose Provides temporary administrative or laboratory support to a department while gaining practical work experience. Job Duties Presents data for discussion within the internal laboratory... 

Propy Inc.

Applied AI Engineer Job at Propy Inc.

Who We Are Propy is revolutionizing the real estate industry by building the world's first AI-powered Title and Escrow platform onchain. We have processed over $5B in transactions, and we are on a mission to make closing on a home as easy as buying a stock. We combine...