Customer Service Representative Job at Partners In Diversity, Inc., Torrance, CA

UDZaK1JpUmI5NlR3Y0NGNWtxK3hBZ2hwaUE9PQ==
  • Partners In Diversity, Inc.
  • Torrance, CA

Job Description

NEXT CLASS STARTING IN November 2025

We are seeking highly skilled Call Center Customer Service Representatives to join our client's team located in the Torrance area. This position is responsible for delivering excellent customer care and creating sustainable value for customers via phone, email, chat, and correspondence. The "CSR's" will handle service and information requests, billing, cost savings advice, and explain company policies and procedures along with terms and conditions.

Essential Job Functions:

• Providing efficient and effective service to customers and prospects on all patron-based services to a variety of inquiries and customer needs.

• Maintains sincere interest in providing stellar customer care

• Understands customer needs, determines the appropriate course of action to meet those needs and completes and initiates the transaction

• Exercises independent thinking in meeting customer expectations

• Combines knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the client's image

Must Possess the Ability to:

• Process information quickly and accurately

• Work under time constraints

• Understand and apply new concepts

• Analyze Information and evaluate results

• Effectively deal with complex customers

• Create positive customer relationships by defusing angry and upset customers

• Demonstrate commitment to learning quickly and effectively applying knowledge

• Attention to detail and follow-up

Minimum Requirements:

• High School Diploma or equivalent

• Minimum 1 year of call center experience

• Minimum 1 year of customer service experience

• Knowledge of computer (PC) and internet applications

• Excellent Telephone etiquette

• Excellent communication skills written, verbal, and interpersonal

• Proficiency in keyboarding/data entry (At least 35wpm) - Typing Test given

• Excellent oral and written skills: Grammar and terminology

• Time management skills

• Ability to pass a background check and drug screen upon offer of employment

Required Qualifications:

• 6 months- 1 year of Call Center Experience

Shift Times:

1. Mon - Fri: 8:00 am - 6:00 pm (MUST have flexibility to work during these hours)􀀀

2. Must attend ALL training assigned days (First 30 days)

Job Tags

Shift work,

Similar Jobs

J&L Medical Services

Respiratory Therapist/Nurse Job at J&L Medical Services

 ...J&L Medical Services is currently seeking a Respiratory Therapist/Nurse to join our growing team. This employee is responsible for the setup of home medical equipment, including ventilators, monitors, CPAP/BiPAP units, and/or other related equipment. The employee will... 

Dollar Tree Stores

Assistant Manager Human Resources Job at Dollar Tree Stores

 ...Primary Responsibilities/Essential Job Functions: Assist the Human Resources Manager in leading the DC HR function Recruit and hire qualified non-exempt and exempt associates Present New Associate Orientation Program Participate in associate onboarding... 

Aspire Public Schools

Campus Monitor Job at Aspire Public Schools

 ...every student is prepared to earn a college degree.Campus Monitors are responsible for monitoring and supporting students during...  ...conducive to student interaction and learning.What You Will Do:~Supervise students during lunch/recess, including enforcing school rules... 

HairClub

Center Manager Job at HairClub

 ...wellness days and Paid Holidays A wealth of opportunities for growth and advancement Attractive work schedule: Tuesday-Saturday, with Sundays and Mondays off. Centers are closed for most major holidays. Uncapped Bonus Opportunity based on business growth and... 

hackajob

Applied Scientist Job at hackajob

Applied AI Data Scientist hackajob on-demand focuses on matching talented contractors like you with organisations seeking specific skills for their projects. We use our platform to connect you with exciting contract opportunities and discuss projects on behalf of the...