Call Center Representative Job at ESP Enterprises Inc., Newark, NJ

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  • ESP Enterprises Inc.
  • Newark, NJ

Job Description

Customer Service Representative I

Responsibilities:

  • Responds to telephone inquiries using standard scripts and procedures.
  • Defines or resolves inquiries received either through written or telephone correspondence.
  • Gathers information, researches/resolves inquiries and logs customer calls.
  • Communicates appropriate options for resolution in a timely manner.
  • Performs customer needs analysis and informs customers of services and resources available to them.
  • Maintains adherence (attendance, punctuality, use of AUX time).
  • All other duties as assigned
  • Must have experience working in a call center.

Education/Skills/Experience Requirements:

  • High School diploma or GED.
  • Excellent communication skills.
  • Candidates must go through the interview process with the client.

Customer Service Representative I *Bilingual

Responsibilities:

  • Responds to telephone inquiries using standard scripts and procedures.
  • Defines or resolves inquiries received either through written or telephone correspondence.
  • Gathers information, researches/resolves inquiries and logs customer calls.
  • Communicates appropriate options for resolution in a timely manner.
  • Performs customer needs analysis and informs customers of services and resources available to them.
  • Maintains adherence (attendance, punctuality, use of AUX time).
  • All other duties as assigned
  • Must have experience working in a call center.

Education/Skills/Experience Requirements:

  • High School diploma or GED.
  • Excellent communication skills.
  • Language: Spanish

Training Schedule : Monday through Friday 9 am to 5 pm for 2 weeks

After Training Schedule: Must be able to work between the hours of Monday through Friday 7 am to 5:30 pm and Saturday, Sunday, and holiday from 8:30 am to 5:00 pm (40-hour work week); fluctuating schedule.

Work Schedule: Will be discussed during interview

Job Tags

Work at office, Monday to Friday, Weekend work,

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